Job Description

Greetings from IT Engagements !

IT Engagements is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with our premium clients.

Job Title: Business Analyst/Consultant IV Asset Management / Procurement

100% Remote

Duration: 6+ Months

USC, GC & EAD Holders will work

With required onsite presence for the first and last days of the contract. Candidate must be a WI resident or willing to relocate at their own expense.

DETAILS:

Under the general direction of the Business Office Manager, this role focuses on IT asset and software license management, operational tasks, and strategic improvements. Duties include purchasing software, ensuring licensing compliance, and managing hardware assets. The position requires vital customer service and collaboration skills.

Responsibilities include:

• Supporting operational needs and implementing the SNOW (Software Asset Management Tool).
• Reviewing and processing software and hardware purchasing requests.
• Monitoring software license compliance, inventory, and audits.
• Collaborating on budget planning for software renewals and purchases.
• Acting as a backup for hardware and software management roles.

Required Skills (2-5 years):

• Inventory Management: Tracking and managing software/hardware assets.
• IT Asset Management Tools: Proficiency in ServiceNow, SNOW, or SAM tools.
• Software License Management: Managing agreements and compliance.
• Vendor Management: Negotiating contracts and purchasing.
• Customer Service: Handling end-user requests and resolutions.

Nice To Have Skills:

• Certifications such as ITIL, CSAM, IAITAM, or related.
• Familiarity with the ITIL Framework.
• Procurement or finance experience related to IT purchases.

Key Responsibilities:

Business Analysis Support:

• Provide department-wide software license management and purchasing services.
• Review and discuss software needs with BITS and customers. Coordinate software purchases with BITS Business Office on behalf of DHS.
• Monitor requests applicable to licensed software products and communicate status of availability or need for user purchase.
• Coordinate purchase completion and associated information processing and updating with appropriate BITS staff.
• Monitor timely receipt, inventory and deployment of software.
• Interact with customers to determine necessary specifications in preparation for obtaining vendor and manufacturer product quotes. Upon receipt and review of quotes, use the information to recommend best purchase option(s) to customers.
• Monitor software purchasing activities, resolve issues as they occur, and provide guidance as to implications for not procuring within the scheduled timeframe.
• Assist in the development of the organization's software asset management program, workflows, and roadmap.
• Review, analyze, and understand software End User License Agreements (EULAs).
• Coordinate and submit software licensing purchase requests.
• Document and maintain the BITS software asset management program, workflows, and roadmap.
• Interact with divisional fiscal liaisons in the development customer software licensing charge back reports.

Provide software licensing services in compliance with DOA and DHS contracts, policies and procedural guidelines:

• Assure customer adherence to licensing policies and use, including appropriate communications and guidelines.
• Advise management of questionable use of software and provide solutions for resolution of associated issues.
• Provide appropriate guidance to users regarding software licensing and use.
• Manage DHS licensing databases software inventories including Microsoft, Tableau, IBM, Adobe, as well as others as assigned.
• Conduct periodic software licensing audits to ensure compliance with license terms.
• Upgrade inventory systems and workflow to take advantage of new technology solutions, such as Cherwell and Software Asset Management tools (SNOW), as available.
• Function as a liaison between software manufacturers and customers to clarify licensing issues.
• Monitor DHS software maintenance agreements to ensure timely processing of renewals to prevent unsupported exposure and reinstatement fees.

Facilitate development of annual software purchase budget in collaboration with the IT Business Manager, BPC, and customers :

• Proactively review software renewal requirements.
• Identify software licensing and maintenance purchasing requirements.
• Work with vendors to gather quotes for license purchases, maintenance, and renewals.
• Classify software purchases for direct charge and device/user rate calculation.
• Provide input to IT Business Manager on device rate impacts for software purchases.

Perform as a backup for the Hardware Asset Specialist and Business Office Coordinator roles .

• Assist with the development of the annual PC replacement plan.
• Assist with the maintenance and management of IT hardware asset data in multiple systems, including DHS' IT Service Management System (Cherwell) and DHS desktop management system (Ivanti).
• Assist with the development and implementation of IT hardware asset management standards, plans and procedures.
• Assist with the annual IT hardware asset inventory process, device count calculations and IT hardware asset disposal.
• Assist with IT hardware and software purchasing invoicing, receipt, and deployment.
• Assist with general purchases including software, hardware, peripherals, and general office supplies.

Thanks,

Tej | tej@itengagements.com

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