(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
...Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment. Facility: Chamberlain Medical Center Location: Chamberlain, SD...
Dental Assistant Position Reports To: Lead Dentist FLSA: Non-Exempt Positions reporting into this job: None POSITION SUMMARY:... ...Achieve Results Ensures all patients enjoy a positive experience and are treated with the care and compassion expected. Improves...
Women & Infants Hospital, one of the nations premier hospitals in the country is seeking a full time Nurse Practitioner interested in Obstetrics and Maternal Fetal Medicine to join our hypertension monitoring program. This program aims to reduce maternal morbidity and...
Great Life work Balance position with excellent benefits! Incumbent is responsible for managing all aspects of food service operation at designed site. This is a part-time position, Monday- Friday 8:15 - 1:15 position; no nights, weekends or holidays! Location: Lowell...
...MINIMUM of 2+ years experience in the following areas (residential & commercial): Residential service experience Ride along with Apprentice trainee, passionate about coaching and teaching others the trade Price and write estimates, and close bids Communicate with...