Job Description

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises - our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

Posting Notes: 770 Cochituate Rd Framingham MA 01701 

Digital Experience Manager

What You’ll Do

The Digital Experience Manager will lead the team driving forward innovation of the digital experience, including product findability, driving conversion, and shipping strategies. The team is responsible for uncovering opportunities and solutions that complement the off-price digital model and drive business growth across pre and post purchase customer flows. In this role, there is close collaboration with many cross-functional team including Digital Finance, Digital IT, and Web Store Operations.

Major Areas of Responsibility

• Responsible for continuous discovery across the digital landscape to uncover opportunities and solutions that complement the off-price digital model and drive business growth across pre and post purchase customer flows
• Keep a close pulse and understanding of digital innovation, consistently evaluating trending or emerging technologies and assess alignment with TJX model.
• Drive curiosity and innovation pipeline through team to consistently assess the landscape and bring ideation and solutions to the business
• Drive digital discovery and consistent assessment of the vendor landscape for potential opportunities to bring to the TJX digital business & identify opportunities to maximize conversion rate and optimize customer experience through pre and post purchase flows
• Manages relationships with all existing vendors to identify future opportunities and ensure TJX is getting what they need to out of the relationship
• Continuously understand the competitive landscape and future features and functionality to inform site roadmap and strategy for future needs, constantly focusing on customer experience and conversion at the forefront
• Identify site features and functions to maximize conversion rate optimize and average order value (includes checkout, shopping functions and overall site structure)
• Communicates and partners across several areas of the business in areas included but not limited to: IT, Marketing, Merchandising, Fulfillment, Photo Studio
• Manages Intake and Business Case Creation to support and advocate for business driving initiatives
• Develop team within the department and organization. Motivate and engage team to achieve efficiency and productivity.
• Conduct performance appraisals, interviews and discipline/documentation as needed.
• Consistently collaborates and communicates with stakeholders across several areas of the business.
• Collaborate across the business to solve problems with minimal disruption to the business or the customer.

Minimum Requirements

• Bachelor’s or master’s degree in business or related experience
• 4-7 years’ experience in eCommerce
• Experience with driving digital innovation strategy
• Strong organizational, planning and project management skills
• Collaborative Style
• Analytically strong
• Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
• Proven track record of successful team leadership and development
• Strong influencing / negotiation skills
• Experience training and developing staff
• Ability to build consensus and relationships among managers, partners, and employees

This position has a starting salary range of $99,600 to $129,600 per year.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

This position is eligible for an annual incentive as well as long-term incentives.

Come Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It’s our way of empowering you to make your career here.


We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 Posting Notes: 770 Cochituate Rd Framingham MA 01701 

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